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Session 9 Track 1: Podium Pearls
Session Chair(s)
Robert Tamburri, PHARMD, MBA
Director, Medical Information , Johnson & Johnson, United States
Session 9 Track 1: Podium Pearls
Learning Objective : At the conclusion of this session, participants should be able to:- Discuss and share best practices, experiences, and innovative processes for medical communications topics related to insights, contact center best practices, application of AI, and NLP searches
Speaker(s)
Mary Mehrabian, PHARMD
Associate Director of Global Medical Content Development, Eversana, United States
Considerations for the Development of Interactive/Innovative Medical Information Content– Insights From a Service Provider
David Bowers, PHARMD
Senior Director, Operations, PPD, United States
Medical Information Contact Center Best Practices
Kevin Chen
Consultant, Medical Writing, Synterex, United States
Applications of AI to Medical Communications Beyond Document Writing
Sandrina Clemente, PHARMD, MSC
Global Director, Operations & Conversational AI Architect for Life Sciences, Alphanumeric, Portugal
Impact on Tier 2 Escalations in a Global Contact Center After Introducing an NLP-based Search