Overview

This module is designed to help medical communications professionals differentiate between product inquiries from healthcare professionals and consumers, respond appropriately to different types of medical information requests, and effectively use the company’s database management system when fielding questions, retrieving information, and delivering responses.

The module takes an average of 1.5 hours to complete.

This eLearning module can be purchased individually or as part of the Medical Communications eLearning Program (eight modules) or the Medical Affairs eLearning Program (11 modules).

Featured topics

Receiving and responding to medical information requests
Types of responses
Using a database for information management
Database system design
Additional functions of medical communications databases

Who should attend?

This course is designed for professionals involved in:
- Medical affairs
- Medical communications
- Medical information
- Medical writing
- Field-based medical affairs support (i.e., medical science liaison)
- Medical call center environment
- Regulatory affairs
- Clinical research
- Professional education, training, and development
- Document management/eSubmissions

Learning objectives

At the conclusion of this course, participants should be able to:
- List the steps involved in the process of responding to medical information requests
- Distinguish the different types of responses to medical information requests
- Recognize the role of a database system in a Medical Communications department
- List the features, functions, and data fields necessary for an effective medical communications database system
- Identify key additional functions of a database system

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Medical Inquiries and Database Management

Overview

Featured topics

Who should attend?

Learning objectives

Be informed and stay engaged.