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Medical Inquiries and Database Management

Explore how to respond appropriately to different types of medical information requests and how to use a database management system.


The goal of this module is to help medical communications professionals differentiate between product inquiries from healthcare professionals (HCPs) and non-HCPs, to respond appropriately to different types of information requests, and to use the company's database management system when fielding questions, retrieving information, and delivering responses.

The module takes an average of 1.75 hours to complete.

This eLearning module can be purchased individually or as part of the Medical Communications eLearning Program (eight modules) or the Medical Affairs eLearning Program (11 modules).


Featured topics

    • Receiving and responding to requests for information
    • HCP requests and non-HCP requests
    • Using a database for information management
    • Design of the system
    • Additional functions of the database

Who should attend?

  • This program is designed for professionals involved in:

    • Medical affairs
    • Medical communications
    • Medical information
    • Medical writing
    • Field-based medical affairs support (i.e., medical science liaison)
    • Medical call center environment
    • Regulatory affairs
    • Clinical research
    • Professional education, training, and development
    • Document management/eSubmissions

      Learning objectives

      • Upon completion of this module, learners should be able to:

        • List characteristics of a response to a medical information request
        • Recognize the process for receiving and responding to medical information requests
        • Categorize responses that are appropriate for healthcare professionals and non-healthcare professionals
        • Differentiate between standard responses and custom responses to medical information requests
        • Identify sources of information available when preparing responses
        • Utilize guidelines that are specific to providing verbal responses
        • Define the role of a database system in the Medical Communications department
        • List features and functions necessary for an effective medical communications database system
        • Identify data requirements and considerations for documenting a medical information request

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