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The DIA Medical Information and Communications Conference is designed by medical information professionals for medical information professionals, building on a long series of very successful past editions. In this conference, we will leverage learnings on how to improve customers' experience as they engage with pharma/biotech companies via various touchpoints. We will also explore when and how to successfully partner with suppliers.

Join medical information professionals and other experts in the field across many sessions, filled with workshops and interactive discussions that will benefit greatly from your active involvement. Together, you will explore how evolving business, regulatory and legal requirements impact daily practice in this line of work. You will gain insights on how novel technologies impact facilitate  information delivery and customer interactions; and how various automation, digital developments and real world evidence may be used enhance in communicating with customers while respecting all relevant guidelines.

A dedicated poster session will further enable you to showcase your work in a privileged setting; and this is just one of many networking opportunities tailored for you to discuss content creation and dissemination with peers and other experts, working together to meet evolving customer needs


  • Share your experiences, learn from others and discuss best practice
  • Participate in practical workshops and solve current business problems
  • Learn about innovations in digital communications and use of new technologies
  • Reconnect with colleagues, build new relationships and extend your network
  • Engage in discussion with leaders in Medical Information and Communications

Featured topics

The conference will target the following topics in medical information practice:

  • Engaging effectively with patients
  • The patient perspective
  • Crisis Management in the COVID-19 Era:
    • Experience sharing on how to manage the inquiries related to COVID-19
    • Criteria for the inclusion of external data in MI response documents in the health crisis era e.g. role of real world evidence, sources of information, peer-review etc.
    • Business continuity planning from stock out to pandemic
    • Managing your team and content during remote working for the extended period of time 
  • Contact Centres and direct interaction with customers
  • Developing content for multiple communication channels
  • Shaping the future of medical information
  • External and internal collaborations for best medical information service delivery
  • Vendor selection and management - best practice and lessons learned
  • Digital developments and associated tools
  • Benefits of automation through technology
  • Compliance in an era of evolving business, regulatory and legal requirements

Who should attend?


  • Leaders of Medical Information services
  • Regional leads of medical information and communications functions
  • Global leads of medical information and communications functions
  • Managers of medical information and communications functions
  • Medical Information specialists
  • Medical Communications specialists
  • Medical Affairs professionals


Program Committee

  • Richard  McCombie
    Richard McCombie Director, Leader Scientific Services & Content Compliance
    Actelion Pharmaceuticals Ltd, Switzerland
  • Michelle  Bridenbaker, BSN, MS
    Michelle Bridenbaker, BSN, MS Global Director, Medical Information Neuroscience & Biosimilars
    Biogen International, Switzerland
  • Peter  Brodbin
    Peter Brodbin Director of Medical Information Effectiveness
    Pfizer Limited, United Kingdom
  • Sarah  Dunnett
    Sarah Dunnett Medical Operations Partner
    Sarah Dunnett Consulting Ltd, United Kingdom
  • Marie-Luise  Helmich, PhD
    Marie-Luise Helmich, PhD Head of Europe Medical Information
    Sanofi Germany, Germany
  • Sabine  Lischka-Wittmann, DrSc
    Sabine Lischka-Wittmann, DrSc Director Medical Information Europe
    Lilly Deutschland GmbH, Germany
  • Monica  Rojo Abril
    Monica Rojo Abril Medical Information Officer
    Gruenenthal Pharma S.A., Spain
  • Isabelle C. Widmer, DrMed
    Isabelle C. Widmer, DrMed
    elytra GmbH, Switzerland
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+41 61 225 51 51

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