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The Adventures of Patient Experience in Drug Development
Session Chair(s)
Abby Jeske, PHARMD
Clinical Project Manager
Eli Lilly and Company, United States
Sponsors constantly brainstorm ways to become more customer centric. This session presents an overview of the clinical trial experience methods created to capture and improve the experiences of patients and sites in clinical studies.
Learning Objective : Identify areas of importance and specific pain points for patients and site personnel within the experience maps; Describe ways in which clinical trial teams can use the knowledge from the maps and other examples to make future clinical trials more customer centric; Discuss what project/program managers can do to enable trial designs that improve site, investigator, and patient experiences.
Speaker(s)
Mapping the Patient and Site Experience During a Clinical Trial
Abby Jeske, PHARMD
Eli Lilly and Company, United States
Clinical Project Manager
How Patient Advisory Boards Can Help Teams Elicit Feedback
Tanja Keiper, DRSC
Merck KGaA, Germany
Director, GCO Clinical Applications & Innovation
Patient Perspective
T.J. Sharpe, PMP
Consultant, United States
Patient Engagement Expert