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Conducting Courageous Conversations as a Strategy to Work with Difficult People
Session Chair(s)
Valerie J. Gamble, EdD, MEd
Global Education and Performance Enhancement Lead
Pfizer Inc, United States
Do jerks in the workplace exist? Do we know who they are? Believe it or not, jerks do exist in the workplace. They are in the form of our peers, colleagues, managers, and executives. In this workshop, you will learn about the concept of hot buttons and how these typically negative behaviors may be sabotaging success within your organization. We will discuss guidelines for conducting courageous conversations that will enable your team to work more effectively together as they excel both individually and collectively.
**Due to workshop format, seating will be limited and will be available on a first come, first served basis.
The Walter E. Washington Convention Center has stringent regulations on maximum room capacities, and they are strictly enforced. Once all seats are occupied, DIA will be required to close the workshop, and no more participants will be admitted. Interested attendees are encouraged to arrive at workshops early in order to ensure seating. Please note, as a workshop with interactivity, this offering will not be recorded.
Learning Objective : Explain the impact of hot buttons in the work environment; Identify emotions and behaviors that upset you and cause you to react destructively; Conduct courageous conversations; Apply guidelines and strategies to respond more productively to hot buttons.
Speaker(s)
Facilitator
Sue Fleschner, PhD, MA
i3logic, United States
Instructional Development and Facilitation