Medical & Scientific Communications 2015 Annual Forum

Effectively managing our call centers, and managing our vendor partners who often times help run our centers, is integral to the ongoing success of today’s Medical Information organization. Helping to ensure our centers and our partners are operating in alignment with expectations, industry best practices, and regulatory requirements is the responsibility of Medical Information leaders. During this session, tenured Medical Information leaders will share their experience in using specific strategies and tactics for managing call centers and vendor partners. The strategies include Process Improvements, Global Quality Monitoring Processes and Standards, Periodic Quality Assessments, and others. Case studies will be shared during the session.