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Session 10 Track A: Globalization: Medical Information Perspectives from Around the World
Session Chair(s)
David Bowers, PHARMD
Senior Director, Operations
PPD, United States
Learning Objective : At the conclusion of this session, participants should be able to:
• Describe the standards for globalization that are being adopted within medical information contact centers
• Discuss specific challenges for medical information regions around the world
• Recognize strategies used by other pharmaceutical companies to successfully globalize processes and resources
Speaker(s)
Faculty
Viviane Minhoto Arid De Lima, PHARMD, MBA
Independant Consultant, Brazil
CX and Medical Information Leader
Faculty
Shin Keol Kim
Lilly Korea Ltd., Korea, Republic of
GMI Tech Lead, Medical Information Strategy & Operations, GMI
Faculty
Lillian Auberson, PHD
Argenx Switzerland SA, Switzerland
Director Medical Information International