Medical and Scientific Communications 2013 Annual Forum

Learning Objective : At the conclusion of this session, participants should be able to: - Explain what Workforce Management is and how it can be utilized to enhance the customer experience - Discuss strategies for building a positive culture of change and understanding of the Workforce Management role - Identify key events that can impact staffing and hear strategies for how to plan for these expected and unexpected events - Summarize new technological advances in Workforce Management