返回 Agenda
Session Chair(s)
Pete Guillot, MBA
CEO and Founder
Centerfirst, United States
Learning Objective : At the conclusion of this session, participants should be able to: - Compare different customer survey techniques and identify the best one for your organization - Describe how to critically evaluate the customer information collected to improve service quality - Recognize how to present customer information in a manner that can influence employee performance and business partner decisions
Speaker(s)
Faculty
Prachi Parmar, RPH
Pfizer Inc., United States
Associate Director
Faculty
Richard Shapiro
The Center for Client Retention, United States
President