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Database Management and Medical Inquiries


This module provides the medical affairs professional with an overview of the utility and application of database management systems in the Medical Communications or Information Department. It will also assist the medical communications professional in fielding questions, retrieving information, and delivering responses verbally.

The module takes an average of 1.5 hours to complete.

This eLearning module can be purchased individually or as part of the Medical Communications eLearning Program (eight modules) or the Medical Affairs eLearning Program (11 modules).

Featured topics

  • Receiving and a responding to request for medical information
  • Evaluating sources of information available when preparing a response
  • Types of responses
  • Methods for documenting, storing, and reviewing responses
  • Using a database for information management
  • Computerized database design and management

Who should attend?

This program is designed for professionals involved in:

  • Medical affairs
  • Medical communications
  • Medical information
  • Medical writing
  • Field-based medical affairs support (i.e., medical science liaison)
  • Medical call center environment
  • Regulatory affairs
  • Clinical research
  • Professional education, training, and development
  • Document management/eSubmissions

Learning objectives

Upon completion of this module, learners should be able to:

  • Describe the role, features, and design of a database management system for the Medical Communications/Information Department
  • Explain the process involved in responding to medical information requests and documenting the request in the database management system
  • Describe the various types of responses to requests for medical information
  • Explain additional functions of a database system
  • Identify and evaluate the sources of information available when preparing a response
  • State guidelines for developing a response, including when a verbal response versus a written response should be given, and the advantages of a written follow-up
  • Differentiate between fair balance and scientific balance
  • Describe situations the medical communications professional should be prepared for when delivering a response
  • Prepare for issues that may arise due to the type of caller or the type of inquiry
  • Describe methods for documenting, storing, and reviewing responses

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