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Crisis Management

Review the actions needed to prepare for and successfully manage a crisis.


This module provides medical affairs professionals with an overview of crisis management. It provides a brief background on product recalls and associated regulations. An emphasis is placed upon the actions needed to prepare for and successfully manage a crisis.

The module takes an average of 1.75 hours to complete.

This eLearning module can be purchased individually or as part of the Medical Communications eLearning Program (eight modules) or the Medical Affairs eLearning Program (11 modules).

Featured topics

    • Types of crisis situations
    • Crisis impacts
    • Recalls
    • Crisis management planning
    • Telecommunications and related concepts
    • Actions in managing a crisis

Who should attend?

  • This program is designed for professionals involved in:

    • Medical affairs
    • Medical communications
    • Medical information
    • Medical writing
    • Field-based medical affairs support (i.e., Medical Science Liaison)
    • Medical call center environment
    • Regulatory affairs
    • Clinical research
    • Professional education, training, and development
    • Document management/eSubmissions

      Learning objectives

      • Upon completion of this module, learners should be able to:

        • Identify different types of crisis situations
        • Recognize how a crisis can impact the pharmaceutical organization
        • Examine the basic US regulatory requirements related to product recalls
        • Outline the areas of planning that should be included in a crisis management plan to manage a crisis
        • Define telecommunications terminology and related concepts that are important during a major crisis
        • Analyze the actions that should be taken to manage a crisis

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