Overview

This module provides an overview of the management of unexpected events, incidents, and crises, with an emphasis on actions to be taken. It provides a background on product recalls and associated regulations. Other unexpected situations, such as threatening callers and the introduction of malware or spyware onto internal systems, are also discussed.

The module takes an average of 1.5 hours to complete.

This eLearning module can be purchased individually or as part of the Medical Communications eLearning Program (eight modules) or the Medical Affairs eLearning Program (11 modules).

Featured topics

- Types and Impacts of Situations
- Product Recalls
- Management Planning for Unexpected Situations
- Managing an Unexpected Event, Incident, or Crisis

Who should attend?

This program is designed for professionals involved in:
- Medical affairs
- Medical communications
- Medical information
- Medical writing
- Field-based medical affairs support (i.e., Medical Science Liaison)
- Medical call center environment
- Regulatory affairs
- Clinical research
- Professional education, training, and development
- Document management/eSubmissions

Learning objectives

Upon completion of this module, learners should be able to:
- Identify types of unexpected events, incidents, and crises
- Recognize how unexpected events, incidents, and crises can impact the pharmaceutical organization
- Examine the basic regulatory requirements related to product recalls
- Define terminology and concepts related to staffing and technology when managing unexpected events, incidents, and crises
- Outline the areas of planning that should be included in managing unexpected events, incidents, and crises
- Analyze the actions that should be taken to manage unexpected events, incidents, and crises

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Managing Unexpected Events, Incidents, and Crises

Overview

Featured topics

Who should attend?

Learning objectives

Be informed and stay engaged.