Dr. Jürgen W.G. Bentz is the Global Head of Medical Information of UCB. As a physician, Jürgen is enthusiastic about the well-being of people suffering from severe diseases to provide the right drug to the right patient at the right time, dosage and duration. While providing solutions to patients is the right thing to do, things must be done in the right way. Jürgen was medically trained with specialization in pharmaceutical medicine, is a graduated chemist and holds a PhD in pharmacology and analytical chemistry. During his professional career, he contributed for more than 25 years to the well-being of patients in several biopharmaceutical companies in multiple medical, clinical and operational roles with increasing responsibility.

With over 25 years of experience across the pharmaceutical, medical device, & healthcare sectors, Sarah Dunnett is a Medical Operations Consultant supporting Medical Information, Affairs, & Compliance professionals to enhance performance & patient outcomes. A Pharmacist & qualified Medical Signatory, she combines clinical insight with leadership experience as a Regional Director & Cluster Senior Manager. Through Sarah Dunnett Consulting Ltd, she has partnered with nearly thirty companies on projects involving signatory services, SOP development, audits, mentoring, & process improvement. A past President of PIPA, founding member of MILE, & long-time DIA contributor, Sarah is dedicated to advancing excellence & innovation in medical affairs.

Marie-Luise is Head of Global Medical Information Key Markets at Sanofi, overseeing operations in Europe, Japan, China, and the Greater Gulf. She previously led Medical Information for Europe after establishing the function in Germany, Switzerland, and Austria. In addition to ensuring high-quality information delivery, she is driving the integration of digital media into MedInfo channels. Marie-Luise co-founded the Medical Information subcommittee at the German VFA, is a member of MILE, and has served on the DIA Medical Information Conference program committee for over a decade. Her background also includes leadership roles in Medical Affairs, Supply Chain, and Quality, including work as a Qualified Person.

Louise Molloy acquired her Pharmacy degree at Trinity College Dublin in 2008 and has recently completed a master’s in Industrial Pharmaceutical Science with the Royal College of Surgeons Dublin. After graduation she spent some years in Clinical pharmacy, working with the hospital drugs & therapeutics’ committee to develop SOPs for rational use of medicine in the hospital setting. Since relocation to Argentina she managed Quality and training development for a team of over 60 in a large Contract Research Organization.

Michelle is currently the Global Head of Medical Information at Recordati Rare Diseases. She is an advanced practice nurse, toxicologist, and earned her Executive MBA in 2022 and has worked in industry for nearly 20 years in roles including: Medical Device Sales, Med Info, Pharmacovigilance and Medical Affairs. Her most recent areas of interest include increasing the uptake of AI in Med Affairs and in social media strategy for health communication. Michelle is very passionate about Med Info & Med Affairs and is highly motivated by innovative, customer centric ways to support healthcare and non-healthcare professionals around the world to ensure the safe and effective use of medicines.

Isabelle Widmer, MD is a life science consultant and coach based in Europe. Isabelle supports teams in both Fortune 500 companies and biotech to deliver global transformation programmes in Medical Affairs and Med Info. Combining an entrepreneurial mindset, analytical and project management skills with the ability to design and implement tailored solutions, Isabelle takes pride in proposing pragmatic, sustainable and cost-effective solutions. A published author, frequent conference presenter, recent Programme Director at Basel University in postgraduate education in pharmaceutical medicine and a Program Committee member for the DIA Annual European Medical Information and Communications Meeting she is passionate about continuing education.

Marta Moreno is a Global Medical Information professional with a background in biomedical research and a focus on making scientific knowledge accessible and useful for patients and healthcare professionals. After earning her PhD in Biomedicine and completing postdoctoral research, she transitioned into Medical Information, where she now leads Neuroscience-related initiatives at Ipsen. Marta works cross-functionally to improve the quality and relevance of medical content, with a strong emphasis on patient-centered solutions and evidence-based communication.

Jen Multari is a life sciences leader who loves turning complex regulatory and medical information challenges into streamlined, effective solutions. In her current role as Global Capability Owner for Medical Information at Boehringer Ingelheim, she leads the global development of medical information in a strategic and sustainable way. This includes aligning with business strategy, supporting cross-functional models, and addressing the needs of all stakeholders. With an MSc in European Regulatory Affairs, and a BA in Molecular Biology/Biochemistry, Jen is driven a passion for collaboration, operational excellence, and making a meaningful difference for patients everywhere.

Diane Wiseman is the Global Medical Information Leader at Roche Products, specializing in neuroscience and rare diseases. She ensures that medical information enquiries in these therapy areas are handled consistently and to a high standard by MI Cluster members, while also creating and maintaining standard responses for multiple products. Passionate about training and education, Diane collaborated with her colleague Anita Lewis to develop an interactive training curriculum covering all roles, from new starters to experienced MI professionals. Their modules, including literature searching and safety document training, are available to medical affairs, safety colleagues, and all customer-facing teams

Patricia has 25 years of experience at Sanofi’s French affiliate. She joined Regulatory Affairs in 2000, holding roles including Advertising Project Leader, Regulatory Affairs Manager, and Head of the Advertising, Promo & Portfolio Support Unit. In 2013, she became Communication Manager for the French General Medicine & Customer Health Care Business Units, overseeing product crisis communication. Since 2021, she leads the French & Benelux Medical Information Cluster, managing all medical information activities in line with global operating models and local requirements. A Pharmacist and former hospital intern in Paris, Patricia holds postgraduate diplomas in French Health Law (DESS) & Biostatistics (DIU CESAM).

Alessandra Grossi is the Medical Operations Director at TransPerfect, UK, with over 30 years of experience in the pharmaceutical industry. She has held leadership roles in Medical Information at local, regional, and global levels, as well as positions in Medical Operations, Systems, and Governance at Pfizer. Alessandra has led numerous system implementations, process harmonization initiatives, and contributed to innovation teams. She is passionate about advancing Medical Information and Communication and is committed to driving its evolution through technology adoption and innovative practices, enhancing efficiency, compliance, and the overall impact of medical affairs functions globally.

Anita has 14 years' experience in various Medical Information roles at Roche, including MI affiliate, management and global positions. Anita is passionate about the value MI teams can bring to healthcare professionals, and ultimately patient's lives. She's committed to training affiliates and facilitating collaborations within the MI network at Roche, to ensure the network offers exceptional customer service.

Beatrice Omisakin is a healthcare leader with over 23 years of experience in clinical pharmacy and global pharmaceutical operations. An expert in Medical Affairs, Digital Transformation, and AI-driven innovation, she develops scalable solutions that enhance patient engagement, HCP connectivity, and real-time medical information. Beatrice leverages technologies such as AI, NLP, and automation to optimize workflows, accelerate decision-making, and deliver measurable business impact. Her roles at Takeda, Novartis, and Bristol-Myers Squibb focused on advancing medical communications and virtual engagement. She is active in the global medical affairs community and a member of MILE and the General Pharmaceutical Council (GPhC).

Emily Patel is the Director of Medical Information – Europe at ProPharma, where she leads strategic direction, operations, and innovation across the region. With 19 years of experience in the field, she began her career as a Medical Information Specialist and has advanced to become a key member of ProPharma’s Global Leadership team. Emily is recognized for her commitment to excellence in Medical Information, guiding diverse teams and supporting pharmaceutical and biotech companies of all sizes. Passionate about ensuring patients and healthcare professionals receive accurate, timely, and meaningful information, she is dedicated to advancing best practices and enhancing the overall impact of Medical Information services

Myriam Fay has a PharmD with a background in medical information and customer experience. Currently, working as a Medical Information (MI) Customer Experience Cluster Lead at Pfizer, managing several MI Frontline teams.  

After an extensive career in the pharmaceutical industry at Eli Lilly & Company, where he evaluated and delivered digital solutions for global medical affairs, [Name] spent nearly four years as a partner in the innovative digital startup Original Digital, which was later acquired by Datapharm. He currently serves as Solutions Director at Datapharm, leading the development and international growth of the SRD Search solution. A founding committee member of MILE (Medical Information Leaders in Europe), he contributed to IT and digital initiatives and won a PM Society Digital Innovation Award. His experience spans medical websites, conversational AI chatbots, search tools, and building modern international contact centres.

Harriet Pengelly is the Global Medical Information Leader at Roche, with a background in Biology and over 10 years’ experience across oncology, genomics, and ophthalmology. She leads the design of digital-first MI services, leveraging practical applications of AI—including knowledge retrieval, query triage, automation, and conversational tools—to accelerate accurate, customer-centered scientific communication. Harriet is passionate about simplifying processes and enabling MI teams to work more efficiently, delivering higher value to both internal and external stakeholders. Her work focuses on enhancing team performance, improving the customer experience, and driving innovation in medical information services across global markets

Adeline Rosenberg is a doctoral researcher at the Centre for Pharmaceutical Medicine Research, King's College London investigating patient involvement in pharmaceutical publications, a medical communications and patient engagement professional with expertise in plain language and health literacy, and a patient advocate with lived experience of multiple chronic conditions. 

Lillian Auberson has over 21 years of experience in global and regional medical affairs leadership, developing strategic and innovative above-country operational frameworks in highly regulated environments. Her expertise spans medical information and patient support programs (PSPs), where she has played a key role in advancing excellence and compliance. Collaborating with industry peers, Lillian has helped elevate the strategic importance of the medical information function for effective customer engagement across Europe. Based in Basel, Switzerland, she enjoys exploring and sharing the city’s rich history. Outside of work, she loves giving tours of Basel’s historic neighborhoods and spending time with her two daughters.

Yara Mangindaan is a pharmacist, currently working at the Medicines Evaluation Board on projects with a focus on patient information, patient participation and stakeholder management. 

Igor Vieira, the Medical Data & AI Solutions Lead at UCB, is dedicated to enhancing medical data, insights, and digital capabilities. With a PhD in machine learning applied to medicine from KU Leuven, Belgium, and over a decade of AI expertise across diverse industries, Igor’s passion lies in leveraging technology to improve the lives of those battling severe diseases. He is committed to working collaboratively with caregivers, healthcare professionals, and other stakeholders to make a meaningful impact on people’s life.  

Laura Avanzo Leeke is Global Medical Information Manager at Recordati Rare Diseases, bringing over 13 years of cross-therapy experience. She leads the development of scientifically balanced content and supports affiliates worldwide, with a focus on the endocrinology portfolio. Passionate about innovation, Laura integrates AI into medical information workflows to enhance accuracy, streamline responses, and improve training. As a PIPA Committee Honour Member and advocate for excellence, she blends deep regulatory insight with a people-first mindset to uphold quality and compliance in a dynamic global environment.

Carolien van de Wal is Director of Regulatory Affairs at MSD in Haarlem. She was trained as a pharmacist at the University of Groningen, where she also obtained her foundation degree in law. Her choice for Regulatory Affairs stems from the bridge this field creates between science and practical application. Carolien has a particular interest in promoting health literacy through the use of clear language, digital innovation—including the use of AI—patient-friendly packaging, and pictograms.

Nick Venaglia is the Global Medical Information Inquiry Team Lead at Astellas, overseeing the strategic delivery of high-quality, compliant medical information across global markets. With nearly a decade of experience in medical information and a background in pharmacy, he has led transformative initiatives in inquiry handling, content innovation, and agile team operations. Passionate about service design, lean project management, and mentoring high-performing teams, Nick focuses on enhancing the medical information customer experience, adapting to evolving needs to support informed decisions and drive optimal patient outcomes. Based in London, he brings a collaborative mindset and a commitment to innovation in medical affairs.

Reshmi Pal is a Leader in Global Medical Information at Roche, driving operational excellence & continuous improvement across the Hematology & Heme-Oncology portfolio. She has led cross-functional initiatives with legal, compliance, medical, & pharmacovigilance teams to enhance information delivery & governance. With experience in medical affairs, clinical research, & public health, Ms. Pal holds a degree in medicine from India & a Master of Public Health from the University of Florida. Her work as a primary care physician & published author reflects her commitment to evidence-based communication & improving patient access to reliable healthcare information.