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Session 8 – Customer Engagement Programs
Session Chair(s)
Michael Richardson, MD, FFPM, FRCP
Senior Vice President, WorldWide Patient Safety , Bristol-Myers Squibb, United Kingdom
What are customer engagement programs and patient support programs (PSPs)? This session will examine key elements of these programs and how they can add value and support pharmacovigilance practices. Presenters will explore the operational challenges of setting up PSPs and managing safety information from these programs and one of the speakers will share a survey on industry best practices, regarding customer engagement programs and pharmacovigilance.
Speaker(s)
Coleman Gerstner
Director, Global Patient Support Program Strategy and Capabilities, Eli Lilly and Company, United States
What are PSPs and Why Do We Do Them?
Jamie Portnoff
Partner, Co-Founder, Truliant Consulting, United States
Customer Engagement Programs: Survey on Industry Practices Regarding Pharmacovigilance
Vicki Edwards, RPH
Vice President, Pharmacovigilance Excellence and International QPPV, Abbvie, United Kingdom
PSPs from PV and Risk Management Perspective/Industry Experience
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