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Renaissance Glendale Hotel and Spa

Mar 16, 2015 1:00 PM - Mar 18, 2015 4:30 PM

9495 W. Coyotes Boulevard, Glendale, AZ 85305

Medical & Scientific Communications 2015 Annual Forum

Agenda

Day 1 Mar 17, 2015

3:30 PM — 5:00 PM

Session 6 Track B: Contact Center Workforce Management

Day 2 Mar 18, 2015

8:00 AM — 9:30 AM

Session 7 Track B: Managing Call Center Quality for Improved Performance and Compliance

1:00 PM — 2:30 PM

Session 10 Track B: Current Compliance Landscape (Enforcement, Sunshine Act and CIA’s) as they relate to Medical Affairs (Med Comm and MSL) Activities

3:00 PM — 4:30 PM

Session 11 Track B: Leading & Learning - A Career Journey

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