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Dec 16, 2021 11:00 AM - Dec 16, 2021 12:00 PM

(Eastern Standard Time)

Online

AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability

Today's Medical Information (MI) industry is being driven by evolving customer behaviour requiring a more rapid, omni-channel and digital response to customer needs.

Overview

This Solution Provider Webinar is brought to you by DIA in cooperation with  

Medical Information Industry is evolving with increased demands for 24/7/365 coverage, stringent compliance requirements and higher localization & language requirements. To help Medical Information professionals circumvent these challenges, technology innovations powered by Artificial Intelligence can play an important role and provide a transformational & differentiated customer experience. It is important to understand the key drivers for leveraging technology in Medical Information and how to best leverage technology innovations for desired outcomes.

Featured topics

  • Building AI-Powered Medical Information Contact Centers

Who should attend?

Professionals who work in the area of:

  • Research & Development (R&D)
  • Pharmacovigilance
  • Real World Evidence
  • IT/CIO
  • Data Management

Learning objectives

During this webinar presentation, participants should be able to:

  • Understand changing market dynamics and future vision of MI
  • Understand the key drivers for differentiation and growth in MI
  • Learn how to best leverage technological innovations for enhanced speed to market and optimized customer service

Continuing Education Credits are not available for this event.

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