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P24: Digital Risk Minimization Tools: Implementation Challenges and Strategies for Successful Uptake

Poster Presenter

      Lisa Palladino-Kim

      • Program Director / Lecturer
      • Rutgers School of Health Professions Clin Research Mgmt
        United States


Present a systematic review regarding challenges, facilitators, and strategies that have been used to date to support uptake of digital tools within the healthcare delivery system as an initial step in determining effective approaches applicable for use in the context of risk minimization program.


Conducted a PubMed review between 2010-2020 to compare Healthcare professionals, patients and general public who were exposed to the intervention or eHealth/mHealth tool and those who were not (e.g., placebo arm or standard of care). All study designs were eligible for inclusion.


Titles from 2,699 articles were identified and screened; of these, 2,635 were excluded as not meeting study inclusion criteria. Abstracts of the 64 remaining articles were then reviewed, and 23 articles were excluded. The remaining 41 articles were reviewed of which 25 were determined to be eligible. Findings showed that most published studies to date have focused on uptake and adoption of mobile or native applications (“apps”). Common barriers to uptake included graphical interfaces that were not user-friendly; lack of confidence by the end user in the accuracy of the data associated with the digital tool; limited access to an internet connection; and the perceived time involved in becoming familiar with using the digital tool. Strategies shown to support uptake included socializing the digital tool with end users early on its development process to gain familiarity with the purpose and functionalities of the tool; involving end users in the actual design; building in frequent updates to tool content; offering multiple options to access the tool (e.g., web-based as well as mobile phone-based); improving ease of use; and eliminating any cost associated with accessing and using the tool.


A variety of strategies have been developed to enhance the likelihood that digital tools will be used in real world contexts. Application of these strategies in the context of pharmaceutical risk minimization is a promising way to support successful achievement of risk minimization program goals.