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AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability

Today's Medical Information (MI) industry is being driven by evolving customer behaviour requiring a more rapid, omni-channel and digital response to customer needs.


概要

This Solution Provider Webinar is brought to you by DIA in cooperation with  


Today's Medical Information (MI) industry is being driven by evolving customer behaviour requiring a more rapid, omni-channel and digital response to customer needs. The expectation for higher coverage and engagement with MI specialists in real-time requires MI teams to adapt to new technologies to provide an optimized customer experience. Artificial Intelligence (AI) technology can be a game-changer in this area. AI can enable MI Contact Centers to transform the customer experience using digital avenues, thus helping create a truly scalable and global Medical Information capability.


特集トピック

  • AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability

参加対象

Professionals who work in the area of:

  • Research & Development (R&D)
  • Pharmacovigilance
  • Real World Evidence
  • IT/CIO
  • Data Management

学習目的

During this webinar presentation, participants should be able to:

  • Understand how to navigate the ever-changing MI landscape and scale up MI services
  • Understand how to create an AI-powered global MI capability to support HCPs, patients and consumers
  • Learn how to support omni-channel customer engagement and keep pace with changing customer behaviour


Continuing Education Credits are not available for this event.


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+1.215.442.6100


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