AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability
This Solution Provider Webinar is brought to you by DIA in cooperation with
Today's Medical Information (MI) industry is being driven by evolving customer behaviour requiring a more rapid, omni-channel and digital response to customer needs. The expectation for higher coverage and engagement with MI specialists in real-time requires MI teams to adapt to new technologies to provide an optimized customer experience. Artificial Intelligence (AI) technology can be a game-changer in this area. AI can enable MI Contact Centers to transform the customer experience using digital avenues, thus helping create a truly scalable and global Medical Information capability.
- AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability
Professionals who work in the area of:
- Research & Development (R&D)
- Real World Evidence
- Data Management
During this webinar presentation, participants should be able to:
- Understand how to navigate the ever-changing MI landscape and scale up MI services
- Understand how to create an AI-powered global MI capability to support HCPs, patients and consumers
- Learn how to support omni-channel customer engagement and keep pace with changing customer behaviour
Continuing Education Credits are not available for this event.