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Sheraton Phoenix Downtown

May 03, 2027 11:00 AM - May 05, 2027 12:30 PM

340 N. 3rd Street, Phoenix, AZ 85004, USA

Medical Affairs and Scientific Communications Forum

The longest running neutral forum cultivating interdepartmental relationships in medical affairs

Early Bird Rates End

DAYS

HOURS

MINUTES

SECONDS

Session 3 Track 1: Designing Smarter Medical Content: Improving Information Retrieval and Personalization at Scale

Session Chair(s)

Dannis  Chang, PharmD

Dannis Chang, PharmD

Senior Director, Medical Communications and Operations, IDEAYA Biosciences, Inc., United States

Information overload is something we face every day which can keep our learning limited to surface level. To enable a work smarter not harder frame of mine, we can identify opportunities to support true learning for both internal and external stakeholders. Learning is facilitated by making information easy to find and designed in a way that works for the end user. What better way to accomplish this than to effectively design and develop content that is not only easy to read and digest but also connects to the end customer through personalization. In this session, we will share practical examples of how to effectively approach medical content creation including incorporating feedback from medical information specialists and field medical team members on standard response documents design and creating a blueprint for reimaging the medical content model by creating core content and leveraging people and tools in the right way to successfully reach the intended audience with a level of personalization that will create a deeper and lasting impact.

Learning Objective :

At the conclusion of this session, participants should be able to:

  • Identify informative methods for obtaining and incorporating medical team feedback to increase useability and navigation of medical response documents
  • Describe the value of re-creating the content creation model to more effectively leverage people and tools and scale to business needs
  • Applying practices to deliver personalized medical content across Medical Affairs for meaningful impact

Speaker(s)

Representative Invited

Standard Response Document Design: Impact on Information Retrieval and User Experience

Representative Invited

Medical Information Specialist , Thermo Fisher Scientific, United States

Representative Invited

Rebuilding the Medical Content Model for Personalization at Scale

Representative Invited

Manager, ZS, United States

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