Viviane Arid de Lima brings 27 years of Medical Information experience, most of them at Pfizer, where she led regional teams across Emerging Markets and China. As part of the Global MI Leadership team, she helped evolve MI practices—establishing global processes, launching contact centers, and pioneering digital channels like chatbots and WhatsApp. Passionate about innovation and patient-centricity, she now works as an independent consultant, helping organizations shape strategies to improve health and well-being. Viviane holds a Bachelor’s in Pharmacy-Biochemistry, an MBA in Marketing, and a post-graduate certificate in Management. She is based in São Paulo, Brazil.

With over 20 years in the pharmaceutical industry, Marta Avellar leads Medical Information strategy and operations for Latin America and Canada at Takeda. Her career includes leadership roles in Pharmacovigilance and Medical Information at Wyeth (now Pfizer), Janssen (now J&J), and Shire (now Takeda). At Takeda, she has continuously driven digital innovation and operational excellence, and played a key role in global M&A integration, including a U.S.-based rotation focused on leadership transformation in Medical Information. Marta is an active member of the Medical Information Committee of Sindusfarma, a pharmaceutical industry association based in São Paulo, Brazil.

Maria Paula offers expert guidance in scientific content development and project management for DIA’s global research partnerships, meetings, and programs. She is dedicated to advancing impactful, patient-centric scientific content that generates evidence to support the integration of innovation in medical product development. She brings experience in public health, patient engagement, and research management. She holds a Master of Science in Health Care Management from Marymount University and a Bachelor of Science in Microbiology and Bioanalysis from Universidad Industrial de Santander, Colombia.

I hold a Bachelor's, Master's, and Doctoral degree in Veterinary Medicine, all conferred by the University of São Paulo, Brazil. My academic and research trajectory has been deeply rooted in advancing veterinary clinical practice, with a particular focus on mechanical ventilation, critical care medicine, and pain management. Since 2019, I have served as Medical Information Coordinator at Libbs Farmacêutica, where me and my team are responsible for delivering up-to-date scientific and regulatory information regarding the company's portfolio. In this capacity, I liaise with healthcare professionals, clients, and regulatory bodies, ensuring that all communications reflect the highest standards of medical integrity and compliance.

Bárbara is a PharmD and holds a B.S. in Marketing and Business Management, with 20+ years professional experience in the Pharma and Bio Pharma environment, working across several areas (Medical Affairs, Pharmacovigilance, Quality, Compliance, Customer Service and Marketing) in different Regional and Global industries. Bárbara joined PPD in 2017 and is currently an Operations Director at PPD, part of Thermo Fisher Scientific, with extensive experience in the pharmaceutical industry, supporting businesses and bringing her technical and medical expertise.

Patricia is a PharmD with 20 years’ experience in R&D within pharmaceutical industry. She is passionate about innovation applied to healthcare, with solid experience in medical information, project management, medical affairs, and regulatory affairs. Over the past two years, she managed medical information content activities for all therapy areas within Emerging Markets and China Medical Information at Pfizer. She now oversees Medical Review Excellence in Brazil while continuing her leadership of MedInfo Content.

Pharmacist, She is currently Director of Technical Regulatory Affairs and Inovation at Sindusfarma. Specialist in Project Management. She acts in defense of the pharmaceutical industrial sector and coordinates regulatory convergence issues including Pharmacovigilance. She is a member of the Brazilian Pharmacopoeia Management Committee and is responsible for the interface with Anvisa representing associated companies.

Talita Muniz Maloni Miranda is a pharmacist with a postgraduate specialization in Clinical Pharmacy and a Master's degree in Infectious Diseases. She currently serves as Innovation Manager at Aché Laboratórios Farmacêuticos S.A.

Kamila Rocha, PharmD, BCMAS, is a Senior Medical Information Manager with experience leading operations across North America and Latin America. Licensed by the California State Board of Pharmacy, she has worked in compounding, forensic, retail, long-term care, and biopharmaceutical settings. Since entering Medical Information in 2017, she has advanced from a multilingual specialist supporting LATAM to leading multinational teams in Brazil, Mexico, the United States, and Canada. Kamila is passionate about scientific communication, developing high-performing teams, and delivering high-quality medical information that supports healthcare professionals and informed patient care.

Karlla holds a degree in Nursing and a postgraduate qualification in Operating Room and Surgical Nursing. With over 15 years of healthcare experience, her career spans Customer Support, Chronic Patient Management, Quality Assurance, Medical Device Vigilance, and Good Manufacturing Practices (GMP) audits in the medical devices sector. Since 2015, she has worked in the pharmaceutical industry across Medical Information, Customer Service, Quality, and Training. Over the past six years, she has led operations, supporting pharmaceutical companies in optimizing service delivery, enhancing operational performance, maintaining high standards of quality and continuous improvement.

Elaine Wagner Menezes is the LATAM Customer Experience Lead at Pfizer. A pharmacist with an MBA in Service Marketing, she brings more than 20 years of experience across Medical Information, customer experience, digital engagement, and regional operations within the pharmaceutical industry. Elaine leads initiatives that expand access to reliable medical information through customer-centric and digital solutions, leverage insights to inform strategic decision-making, and amplify the voices of patients and healthcare professionals across the organization. She is passionate about innovation, service excellence, and transforming healthcare stakeholders' needs into meaningful and impactful experiences.

Leading the Medical Information (MI) and Customer Service (CS) teams in Brazil, responsible for the both operation. Responsible for the overall development of MI and CS Operational Strategic goals, objectives and timelines, including the digital/innovation/omnichannel strategy and looking for innovation across external partness and market.

Kelly Cristina Rodrigues, Patient Experience Specialist, with courses in design in healthcare, patient and employee engagement, patient experience and leadership at the Cleveland Clinic, Institute for Healthcare Improvement, Beryl Institute, among other institutions. She is a member of the Association for Patient Experience. Graduated in Public Relations and MBA in Marketing Services by ESPM, with a module in International Business at Universidad de Nebrija in Spain. She is Professor of Health Marketing and Patient Experience at FGV and Israelita Albert Einstein Hospital for postgraduate studies and MBA in Health Management. She is Executive Director of Patient Centricity Consulting.

Gabrielli Gonçalves Bortolozi, is Pharmacist and Senior Medical Information Analyst LATAM at MSD, where she has worked for 5 years. Holds an MBA in Project Management and has extensive experience in medical information, pharmacovigilance, and promotional material review, combining technical expertise and strategic vision.