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Hosted Session/Non-CE: Case Study hosted by SciMax Global: Implementing AI for Real World Use in Medical Information Contact Centers: From Readiness to Deployment
Session Chair(s)
Sponsored Sessions
United States
A leading pharmaceutical company developing a novel drug-device combination product faced tight launch timelines and stringent regulatory demands for their medical information system. SciMax Global partnered with the client to deploy SCIMAX MI, a validated SaaS platform, achieving full implementation from planning and configuration to validation and go-live in just weeks. This success ensured compliant medical inquiry handling, and readiness for high-volume HCP interactions at product launch, all while maintaining 21 CFR Part 11 and GxP standards.
Learning Objective :
Featured Learning Points
- Accelerated Deployment Models in Regulated Environments
- Pre-Validated SaaS reduces customization Risks
- Cross-Functional Collaboration Success
- Rapid ROI for Novel Products
Speaker(s)
Speaker
Auvifer Ruelos
SciMax Global, United States
COO
Frank Agosta
Uniphar, Ireland
Head of IT
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