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T1S3: Omnichannel Excellence: Redefining Interaction Paradigms
Session Chair(s)
Ubhayabharathi Gurunath
Ad-interim Group Lead - Scientific Writing, Sanofi, India
Omnichannel strategies are revolutionizing pharmaceutical customer engagement through consistent, personalized interactions across all platforms. This session explores how these approaches drive deeper engagement while providing valuable insights. Key topics include the latest trends, strategic implementation frameworks, emerging technologies, ethical considerations, industry-specific challenges, and maximizing omnichannel effectiveness to create seamless, impactful customer experiences.
Speaker(s)
Sandeep Gantotti
Associate Vice President, Enterprise Medical Solutions, Indegene Pvt Ltd, India
Understanding Omnichannel Imperative in Pharma
Pooja Srivastava Banerjee, MPHARM
Senior Director , Krystelis Ltd, India
Strategic Implementation and Navigating Industry Specifics
Seema Kashyap
Director- GOSO- Dynamic Targeting & Omnichannel Capability, Eli Lilly, India
Optimizing Impact, Ethical Considerations And Future Horizon
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