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Medical Affairs and Scientific Communications Forum
Session 3 Track 1: Insights to Action: Bringing Forward Voice of the Customer
Session Chair(s)
Sonia Sandhu, PharmD
- Senior Director, Medical Information
- Gilead Sciences, Inc., United States
Medical Insights provide medical affairs and medical information teams a deep understanding of HCPs and patient needs that they should use to shape the medical strategies and tactics. We can accelerate harnessing of these insights with the use of technology and sophisticated processes. The actionable insights help inform data gaps, future data generation priorities, content development, label updates, support safe and effective use of company products, and much more. The use of technology, detailed processes and quality of data allow the medical teams to bring forward the voice of the customer into the medical strategies and tactics.
Learning Objective : At the conclusion of this session, participants should be able to:
- The impact of insights on decision making
- How technology and processes can help aggregate, mine and analyze complex data allowing more time to focus on analyzing insights
- That implementing a process that accurately captures the customer interaction is an important factor in providing valuable insights
Speaker(s)
Speaker
Alicia Alexander Cadogan, PharmD, RPh
- Director, Oncology Medical Information
- Pfizer Inc, United States

Speaker
Seth Tyree, MS
- Senior VIce President, Product Strategy
- Stratifyd, United States
Speaker
Sophie Forge Forge, MS
- Global Head of Medical Data to Insights
- GSK, United States
Contact us
Registration Questions?
Preconference Short Courses
Medical Communications Primer: The Fundamentals of Medical Communications
Short Course #1: Medical Communications: Compliance in 2022
Short Course #2: Advertising and Promotional Content Review: The Role of Medical Information
Short Course #3: Statistics for Non-Statisticians
Additional Information
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