Emanuela Saraiva is a Pharmacist, postgraduate in Marketing Services (FAAP). She is Pharmacovigilance, Customer Service and Medical Information Manager at Libbs, a Brazilian pharmaceutical industry company. Her 10-year trajectory at Libbs includes experiences related to development of customer relationship strategies through social media, patient support program implementation, and Medical Communication.

Octavio Gomes is Associate Manager of Operations for Medical Communications at PPD. In his current role, Octavio leads Medical Information and Customer Service contact center teams, who are in direct contact with patients and healthcare professionals. He has implemented and managed contact center programs for multiple biopharma companies across Latin America and Europe. Octavio holds a degree in Pharmacy by the University of Sao Paulo, Brazil, and has been with PPD since 2015.

Pharmaceutical executive with over 20 years of professional experience in national and multinational companies in marketing and comercial areas with MBA in business management. Experienced manager with expertise in training, business development, and strategy and hospital management. It is currently a partner and director in a company specialized in the development of custom designs for the pharmaceutical and healthcare industries, especially contact center.

Pharmacist with a Master of Business Administration (MBA) focused in Service Marketing by Fundação Instituto de Administração / FIA. She has more than 17 years’ experience at the Pharmaceutical Industry in activities related to Medical Information and Customer Service. Currently Elaine is a Medical Information Manager at Pfizer and she has been working in projects to expand the channels that the patients can reach out medical information and initiatives to bring the patient voice for the company using tools offered by the Design Thinking.

Pedro is a Brazilian lawyer specialized in Intellectual Property and Data Protection Law. Following his Law Degree at Mackenzie University Law School (São Paulo), Pedro obtained his LLM degree in Intellectual Property at the University of Strasbourg, where he first studied Data Protection. His career has, ever since, been split between these two practices. Pedro has closely monitored the Brazilian Data Protection Law since its first drafts and has been advising clients (including pharmaceutical companies) even before the enactment of the Law.

Janet is responsible for the Medical Information function in the European region, which responds to requests from healthcare professionals and patients about Gilead’s medicines. She is a Nominated Medical Signatory for Gilead. Janet is recognised globally as a leader in Medical Information in the pharmaceutical industry. She is an active member of PIPA (Pharmaceutical Information and Pharmacovigilance Association) and the DIA. She chaired the annual DIA Medical Information and Communications conference in Europe from 2006 to 2011, 2016 to 2019. In 2012 Janet was given an Outstanding Service award by the DIA. She was awarded Fellowship of the Royal Pharmaceutical Society in 2017 in recognition of her contribution to pharmacy.

Vanessa Menon is a Pharmacist, postgraduate in Pharmaceutical Marketing (FOC) and MBA in Business Management (FGV). Experience of 16 years in the Pharmaceutical Industry in activities related to Pharmacovigilance, Patient Oriented Program and Quality Assurance Department at Novartis company. Vanessa’s career has also been developed in the Medical Department at Sanofi.

Current position as Associate Director, Corporate Strategy & Launch Excellence at Takeda Brazil. With 15+ years of experience in the pharmaceutical industry (10 years in management position) at country (Brazil) and above-country Regional levels (Africa, Middle East, Turkey and Ukraine + Latin America) across Emerging Markets. Expertise areas include Business Strategy, Market Access, Government Affairs, Pricing, HEOR, Business Analytics, Sales Force Effectiveness, Digital & Innovation and Brand Management, including product launches. Experience with Specialty and Primary care in multiple TAs. Graduated in Business Administrator with Master degree in Marketing.