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Tokyo Big Sight

Nov 10, 2019 9:30 AM - Nov 12, 2019 5:40 PM

3-11-1 Ariake, Koto-ku, Tokyo, 135-0063 Japan

16th DIA Japan Annual Meeting 2019

Delivering Rational Medicine for All People in the Globe

[S18] How to Handle Conflict in the Workplace? Encourage, Engage, and Innovate with People Around You

Session Chair(s)

Yoko  Kazami, RPh, PMP

Yoko Kazami, RPh, PMP

Manager, Research & Development

Nobelpharma Co., Ltd., Japan

From time to time, we all encounter “difficult people.” They may easily dismiss your proposals, express a lot of complaints or criticisms, or demonstrate extreme emotional “ups and downs.” Even if you think about ways to improve your work or organization, their difficult attitudes or behaviors can demotivate you. Why do these persons assume such attitudes? What feelings underlie this attitude? How can you deal with “difficult people”? This session will share experiences with overcoming the attitudes of difficult people and explore these tips from the perspective of communication theory, psychology, brain science, and other disciplines. Regardless of your position or authority, you can resolve these difficulties with the appropriate mindset. .


Yasushi  Ishikawa, MSc

HARD THINGS: How to Get Over Difficulties in Introducing New ideas

Yasushi Ishikawa, MSc

Terumo Corporation, Japan

Manager, Global Marketing Interventional Systems Division

Noriko  Fujiwara, MS, RN

SOFT SKILLS: Getting things Done Through Others

Noriko Fujiwara, MS, RN

IMSUT Hospital, The Institute of Medical Science, The University of Tokyo, Japan

Project Researcher, Oncology nurse

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