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12th Annual European Medical Information and Communications Conference and Exhibition

The only European forum dedicated to medical information and communications, organised by medical information and communications professionals.

Session 7: Putting Theory Into Practice

Session Chair(s)

Monica  Rojo Abril

Monica Rojo Abril

  • Medical Information Officer
  • Gruenenthal Pharma S.A., Spain
Would you like to improve and transform your Medical Information services and processes? This year’s session of “Putting Theory Into Practice” will include a variety of presentations that will look at the challenges we face in Medical Information and Communications and bring them together with innovative solutions for both the internal business and external customers. Various issues will be covered from measuring customer satisfaction in a major pharmaceutical company, to collaborative work across multiple companies in Spain on the challenges of providing off-label information, through to one of the hottest aspects of our work – data privacy. Speakers will share their success stories and challenges with short and lively presentations - all with the aim of sharing experiences, providing inspiration and ideas, and encouraging debate among attendees.


Paula Daniela  Scopetta

Self-Reporting Tool for Customer Satisfaction Measurement

Paula Daniela Scopetta

  • Medical Information Manager
  • Eli Lilly, Ireland
Anna  Campuzano Garcia, DrSc

Off Label Information Management by the Pharmaceutical Industry in Spain: Towards a Homogenisation of Use

Anna Campuzano Garcia, DrSc

  • Medical Information Manager
  • Ferrer Internacional, Spain
Elizabeth  Mapp

GDPR and 100 Medical Information Services: Summary of Experience from a Global Medical Information Outsource Provider

Elizabeth Mapp

  • Director, Global MI/PV Quality Assurance
  • Propharma Group, United Kingdom
Larry J Davis, PharmD

Considerations for Real World GDPR Implementation: A Contact Center Service Provider Perspective

Larry J Davis, PharmD

  • Professor of Practice, Clinical and Regulatory Affairs
  • Keck Graduate Institute, School of Applied Life Sciences, United States
Suzanne C. Meenan

Chatbot for new Multiple Sclerosis product

Suzanne C. Meenan

  • Medical Information Group Lead
  • Roche Products Ltd, UK, United Kingdom

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