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Session 7: Putting Theory Into Practice
Session Chair(s)
Monica Rojo Abril
Medical Information Manager Iberia Cluster, Gruenenthal Pharma S.A., Spain
Would you like to improve and transform your Medical Information services and processes? This year’s session of “Putting Theory Into Practice” will include a variety of presentations that will look at the challenges we face in Medical Information and Communications and bring them together with innovative solutions for both the internal business and external customers. Various issues will be covered from measuring customer satisfaction in a major pharmaceutical company, to collaborative work across multiple companies in Spain on the challenges of providing off-label information, through to one of the hottest aspects of our work – data privacy. Speakers will share their success stories and challenges with short and lively presentations - all with the aim of sharing experiences, providing inspiration and ideas, and encouraging debate among attendees.
Speaker(s)
Self-Reporting Tool for Customer Satisfaction Measurement
Medical Information Manager, Eli Lilly, Ireland
Off Label Information Management by the Pharmaceutical Industry in Spain: Towards a Homogenisation of Use
Medical Information Manager, Ferrer Internacional, Spain
GDPR and 100 Medical Information Services: Summary of Experience from a Global Medical Information Outsource Provider
Director, Global MI/PV Quality Assurance, Propharma Group, United Kingdom
Considerations for Real World GDPR Implementation: A Contact Center Service Provider Perspective
Professor of Practice, Clinical and Regulatory Affairs, Keck Graduate Institute, United States
Chatbot for new Multiple Sclerosis product
Medical Information Group Lead, Roche Products Ltd, UK, United Kingdom
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