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Hotel Savoyen Vienna

Nov 14, 2018 9:00 AM - Nov 15, 2018 5:30 PM

Rennweg 16, 1030 Vienna, Austria

12th Annual European Medical Information and Communications Conference and Exhibition

The only European forum dedicated to medical information and communications, organised by medical information and communications professionals.

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Session 6: Outsourcing– Developing a bespoke partnership

Session Chair(s)

Jill Voss, MSC

Jill Voss, MSC

Head of Scientific Communications and Medical Information, Novartis Pharma AG, Switzerland

There are many reasons for outsourcing medical information and therefore many different factors to consider that will ensure the delivery of a successful customer focused, harmonised service. Investing time in planning the service together with the vendor, and creating a true partnership, ensures a service tailored to the business needs in a compliant framework. We will look at several models of outsourcing and how clear planning, flexibility and monitoring ensures success. Key Learning objectives: Participants will better understand: 1) What a good partnership with an outsourcing vendor look like. 2) What criteria are useful when selecting a vendor 3) The importance of KPIs to drive performance 4) How the budget and structure of the model affects success.

Speaker(s)

Christopher Blackford, MSC

Insourcing vs. Outsourcing – Shared Service

MI Europe Operations Manager, Pfizer UK, United Kingdom

Suzanne Reading

Insourcing vs. Outsourcing – Shared Service

Medical Information Frontline Lead - Europe , Pfizer Ltd, United Kingdom

Preeti Verma, DrMed

Outsourcing MI: Practical Issues and Way Forward

Head of Delivery, Drug Safety Operations, BioClinica, India

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