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Session 7 Track 1: Podium Pearls
Session Chair(s)
Darshan Kulkarni, JD, PharmD, MS
Principal Attorney
Kulkarni Law Firm, PC, United States
Christina Nixon, PhD
Senior Director, Medical and Scientific Communications
Alphanumeric, United States
Medical communications professionals will be presenting their successes, challenges, and “pearls of wisdom” on various topics through podium presentations.
Learning Objective : - Discuss implementing innovative strategies to enhance medical information (MI) contact center operations using AI
- List best practices for posting compliant drug safety communications and drug approvals
- Describe how to develop and utilize databases to provide current ingredient and product-specific information
- Explain ways to evaluate the use of generative AI to assist in the creation of plain language summaries
Speaker(s)
Revolutionizing Customer Experience: Role of AI in Enhancing MI Contact Center Operations
Carolyn Quon, PharmD
EVERSANA, United States
VP, Global Medical Information Strategic Operations & Digital Solutions
Development of a Database Providing Current Ingredient and Product-Specific Information for Responses to Medical Inquiries
Marc Cataldo, PharmD, RPh
Purdue Pharma, United States
Director, Medical Communications and Stategy
The Use of Generative AI to Assist in Authoring of Plain Language Summaries
Tyler Cobb, PhD
MMS Holdings, United States
Medical Writer II