Agenda
10:00 AM — 11:30 AM
Globalization: Smooth Ride or Bumpy Road3:30 PM — 5:00 PM
Outsourcing, Beyond the Call Center3:30 PM — 5:00 PM
Workforce Management in the Contact Center: Putting the Customers First8:00 AM — 9:30 AM
Medical Communications for Managed Care10:00 AM — 11:30 AM
Podium Pearls1:30 PM — 3:00 PM
Using Customer Input as a Key Source of Quality Improvement8:00 AM — 9:30 AM
Hot Topics for Contact Centers8:00 AM — 9:30 AM
Hot Topics in Medical CommunicationsHave an account?