×
Don't Miss Out!
Get your weekly Breakfast Briefing eNewsletter, filled with news, trends, and vital information from DIA!
Back to Agenda
Using Customer Input as a Key Source of Quality Improvement
Session Chair(s)
Pete Guillot, MBA
CEO and Founder
Centerfirst, United States
This session will be conducted in a workshop format. Experts from the customer service industry and medical information will provide an overview of techniques used to gather customer input, insider tips on improving survey results, and key learnings on how to use customer input to improve the quality and performance of your medical information communications. After each brief presentation, small groups of audience members will share their own experiences and present best practices to the entire group.
Learning Objective : At the conclusion of this session, participants should be able to: - Compare different customer survey techniques and identify the best one for your organization - Describe how to critically evaluate the customer information collected to improve service quality - Recognize how to present customer information in a manner that can influence employee performance and business partner decisions
Speaker(s)
Faculty
Prachi Parmar, RPh
Pfizer Inc., United States
Associate Director
Faculty
Richard Shapiro
The Center for Client Retention, United States
President
Have an account?