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Sheraton Wild Horse Pass Resort & Spa

Mar 18, 2013 7:30 AM - Mar 21, 2013 3:00 PM

5594 West Wild Horse Pass Boulevard, Chandler, AZ 85226

Medical and Scientific Communications 2013 Annual Forum

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Outsourcing, Beyond the Call Center

Session Chair(s)

Sara Doshi, PharmD

Sara Doshi, PharmD

Senior Director, Decentralized Clinical Trials

Eli Lilly and Company, United States

This session will provide an overview of three different outsourcing models for medical information, beyond outsourcing of the call center. Speakers will review “real life” experiences with outsourcing including more selective sourcing models, such as a pilot to offshore the medical writing aspects of medical information work, all the way to outsourcing complete medical information support of a compound. Speakers will present their experiences, impacts to their organizations, important lessons learned, and will also look to the audience to provide additional insights and questions.

Learning Objective : At the conclusion of this session, participants should be able to: -Describe considerations and methodology for setting up an outsourcing service - Discuss practicalities of a pilot model - Recognize how learnings from other experiences may effect the parent organization - Explain how different outsourcing models may or may not bring value to the organization

Speaker(s)

Faculty

Jay Kissel, PhD

Eli Lilly and Company, United States

Consultant, Medical Information

Faculty

Loree Levine, MS, RPh

Bristol-Myers Squibb, United States

Associate Director, Global Medical Information

Faculty

Alexander Danyluk, PharmD

Janssen Scientific Affairs, United States

Director Medical Information

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