Latin America Medical Information and Communication Workshop

Overview

DIA's Latin America Medical Information and Communication Workshop is a new meeting organized by medical information and pharmaceutical contact center (SAC) professionals supporting Latin America. Speakers will share hands-on experience dealing with current challenges as well as successes and best practices in medical information and contact center departments. Local, as well as regional and global approaches, will be reviewed. You will have numerous opportunities to take part in discussions and network with colleagues within the pharmaceutical industry.

Both English and Portuguese will be spoken during the Workshop. Simultaneous Translation will be available.

View the English Program here, and the Portuguese Program here.

Learning objectives

At the conclusion of this workshop, participants should be able to:

Review innovative approaches to providing medical information and customer service to health care professionals and patients to ultimately improve patient care
Share operational best practices and discuss how evolving business, regulatory, and legal requirements impact medical information and contact center departments
Explore the impact of new technologies on information delivery and customer interactions

Program Committee

Viviane Minhoto Arid De Lima, PHARMD, MBA CX and Medical Information Leader
Independant Consultant, Brazil
David Bowers, PHARMD Senior Director, Operations
PPD, United States
Marta Avellar, MBA Medical Information Regional Head, Latin America Canada
Takeda, Brazil
Claudia Canezin LATAM Medical Information Lead
Takeda Pharma, Brazil
Daniella Jablonka Operations Manager, Medical Communications
PPD, Brazil
Karen Takeuti, MBA, RN Medical Communication Lead – Brazil
Bristol Myers Squibb, Brazil