Elaine Menezes earned her Pharmacy and Biochemistry degree at Universidade Paulista and has an MBA in Service Marketing from Fundação Instituto de Administração. Elaine joined Pfizer (Wyeth) in 2002 as an intern. She held different positions in customer service and medical information. In her current role, Elaine leads the Medical Information team which is responsible for handling medical inquiries about Pfizer products, coming from internal and external customers. As a Medical Information Manager she has been leading initiatives to expand digital channels for patients submitting their inquiries and to share the patients' voices and needs into Pfizer.