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Crisis Management


Overview

This module is part of the Medical Communications eLearning Program (eight modules) and provides medical affairs professionals with an overview of crisis management. It provides a brief background on product recalls and associated regulations. An emphasis is placed upon the actions needed to prepare for and successfully manage a crisis.

Featured topics

  • Various types of crisis situations
  • Contingency planning
  • Global regulatory requirements related to product recalls
  • Actions that should be taken to manage a crisis

Who should attend?

This program is designed for professionals involved in:

  • Medical affairs
  • Medical communications
  • Medical information
  • Medical writing
  • Field-based medical affairs support (i.e., medical science liaison)
  • Medical call center environment
  • Regulatory affairs
  • Clinical research
  • Professional education, training, and development
  • Document management/eSubmissions

Learning objectives

Upon completion of this module, learners should be able to:

  • Describe different types of crisis situations
  • Describe how a crisis can impact the pharmaceutical organization
  • Discuss the basic US regulatory requirements related to product recalls
  • Explain the areas of planning that should be included in a contingency plan to manage a crisis
  • Recognize telecommunications terminology and related concepts that are important during a major crisis
  • Explain the actions that should be taken to manage a crisis

This module takes an average of 1.75 hours to complete.

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