Holli has worked in the Center for 15 years with responsibilities focused on customer experience, operations, training, monitoring, and quality systems. She is motivated to drive positive customer experiences while managing the operations and regulatory needs for the business. Holli uses customer input to drive operational efficiencies and continuous improvement with business partners such as brands, medical, quality, safety functions. She is actively involved in the management, leadership and partnership with TLAC’s outsourced supplier relationship to deliver on The Lilly Answers Center experience. Holli graduated from Indiana University with Spanish/Political Science degrees and completed her Masters in Instructional Systems Technology.