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The Crisis Management module is designed to provide medical communications professionals with a refresher on the principles of managing a crisis. The course focuses on how to define the various types of crises and the methods to manage them. This module provides a brief background on drug-recall terminology, definitions, and regulations.

Feedback from Our Participant(s)

I have found these modules to be indispensable for any individual in the role of a Medical Communications Professional (MCP) in the pharmaceutical industry, whether they be new to this role or a more seasoned colleague.  I recommend this program be incorporated into a Medical Communications training plan for all MCP team members, as it covers the foundation work processes of a MCP's role very nicely.  As a seasoned MCP myself, the modules were very helpful to identify how we are currently practicing, and where improvements could be made based on following the industry's best practices as it relates to medical communications.  Also of great value, the ability to earn ACPE credit as a pharmacist as well as the opportunity to receive a DIA Medical Communications Certificate upon completion of all 9 modules, really adds credence to embarking on this educational opportunity as a "no-brainer".

Featured topics

  • Crisis communications
  • Crisis management
  • Drug-recall terms and regulations

Who should attend?

Medical communications professionals

Learning objectives

Upon completion of this course, you should be able to better perform the following functions: 

  • Describe different types of crisis situations
  • Describe how a crisis can impact the pharmaceutical organization
  • Discuss the basic US regulatory requirements related to product recalls
  • Explain the actions that should be taken to manage a crisis
  • Explain the areas of planning that should be included in a contingency plan to manage a crisis
  • Recognize telecommunications terminology and related concepts that are important during a major crisis

The module takes an average of 1.5 hours to complete. (Note that this is an average time. People learn at different rates, and they explore resources and examples at different paces.)

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