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Session 1: When MI Goes Online - Optimising the Customer Experience
Session Chair(s)
Marie-Luise Helmich, PhD
Head of Europe Medical Information
Sanofi, Germany
HCPs, Patients and Caregivers seek information across digital channels and a multitude of devices. While the digital age offers the potential for innovative use of many new digital options, their evolution in the tightly regulated healthcare environment is still underway. This session will share three different digital views: at first we will present a successful real-life example of implementing multi-channel Innovation including hot topics like project drivers, potential pitfalls and top level metrics. The second part of this session will talk about some of the industry innovations that are in progress in order to move us closer to the level of digital engagement our customers need. We will also touch on some concepts that are outside of the typical pharma comfort zone. Finally it is your turn: Assess your level of digital readiness! We will carry out an on-the spot online survey to get an idea about the innovation level of all participants. Please install your DIA-App before you arrive!
Speaker(s)
Introduction
Janet Davies
Gilead Sciences, United Kingdom
Senior Director, Medical Information
Multi-channel Innovation: Medical Information without Barriers
Sabine Lischka-Wittmann, DrSc
Lilly Deutschland GmbH, Germany
Sr. Director - Medical Information, Europe
Medical Information Online and Digital Initiatives
Joseph Falcone
Bristol-Myers Squibb, United States
Lead, Medical Digital Solutions
Check your digital readiness! On-the-spot Online Survey - Please download your DIA app before you arrive!
Marie-Luise Helmich, PhD
Sanofi, Germany
Head of Europe Medical Information
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