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[S18] How to Handle Conflict in the Workplace? Encourage, Engage, and Innovate with People Around You
Session Chair(s)
Yoko Kazami, RPh, PMP
Manager, Research & Development
Nobelpharma Co., Ltd., Japan
From time to time, we all encounter “difficult people.” They may easily dismiss your proposals, express a lot of complaints or criticisms, or demonstrate extreme emotional “ups and downs.” Even if you think about ways to improve your work or organization, their difficult attitudes or behaviors can demotivate you. Why do these persons assume such attitudes? What feelings underlie this attitude? How can you deal with “difficult people”? This session will share experiences with overcoming the attitudes of difficult people and explore these tips from the perspective of communication theory, psychology, brain science, and other disciplines. Regardless of your position or authority, you can resolve these difficulties with the appropriate mindset. .
Speaker(s)
HARD THINGS: How to Get Over Difficulties in Introducing New ideas
Yasushi Ishikawa, MSc
Terumo Corporation, Japan
Manager, Global Marketing Interventional Systems Division
SOFT SKILLS: Getting things Done Through Others
Noriko Fujiwara, MS, RN
IMSUT Hospital, The Institute of Medical Science, The University of Tokyo, Japan
Project Researcher, Oncology nurse