Medical Information and Communications Conference

Session Chair(s)

Troy Lase

• Assoc. Director,Commercial Strategic Planning
• IQVIA, United States

Richard Marcil

• Chief Customer Officer
• Conversation Health, United States

Medical and scientific expertise is increasing demand. And even more so post Pandemic. This has driven investments in the digitization and virtualization of Medical Information activities. The latter is most often underpinned by conversational AI, a technology that delivers a true human-like engagement for both text and voice support of your customer inquiries, 24/7/365. This session will explore how to create a hybrid Medical Information organization, and opportunities related to best blending humans and AI to deliver always-on customer support and engagement.