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Medical Information and Communications Conference

Engage and Exchange with the Biggest Medical Information Community in Europe


Sponsored Session- How to Build a Hybrid MI Organization

Session Chair(s)

Troy  Lase

Troy Lase

  • Assoc. Director,Commercial Strategic Planning
  • IQVIA, United States
Richard   Marcil

Richard Marcil

  • Chief Customer Officer
  • Conversation Health, United States
Medical and scientific expertise is increasing demand. And even more so post Pandemic. This has driven investments in the digitization and virtualization of Medical Information activities. The latter is most often underpinned by conversational AI, a technology that delivers a true human-like engagement for both text and voice support of your customer inquiries, 24/7/365. This session will explore how to create a hybrid Medical Information organization, and opportunities related to best blending humans and AI to deliver always-on customer support and engagement.

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