Terms and Conditions for DIA Americas Meetings

  • Cancellation Policies

      For Full Meeting and One Day Registrations

      All cancellations must be made in writing and received at the DIA Americas office no later than four weeks prior to the start date of the program. After this date, there will be no refunds. Registrants who do not cancel prior to this date and do not attend will be responsible for the full registration fee. Registrants are responsible for cancelling their own hotel and travel reservations. DIA reserves the right to alter the venue, if necessary. If an event is cancelled, DIA is not responsible for airfare, hotel, or other costs incurred by registrants.

      An administrative fee of $200 will be withheld from the refund amount for meeting cancellations received by the published deadline.

      Any multiple purchase discounts that may have been applied will be void in the event of a registrant’s cancellation of any portion of their registration.

      For Short Courses

      Cancellations must be received in writing by the DIA Americas office no later than four weeks prior to the tutorial start date. Registrants who do not cancel by that date and do not attend will be responsible for the full registration fee. Registrants are responsible for cancelling their own hotel and airline reservations. DIA reserves the right to alter the venue, if necessary. If an event is cancelled, DIA is not responsible for any airfare, hotel, or other costs incurred by registrants.

      An administrative fee of $200 will be withheld from the refund amount for tutorial cancellations received by the published deadline.

      Any multiple purchase discounts that may have been applied will be void in the event of a registrant’s cancellation of any portion of their registration.

  • Transfer Polices

    For Full-Meeting and One-Day Registrations

    Registrants may transfer their registration to a colleague at any time but membership is not transferable. Please notify the DIA Americas office of such transfers as soon as possible, preferably in writing. Substitute registrants will be responsible for the nonmember fee, if applicable. Last minute replacements may contact a DIA representative onsite at the DIA registration desk in order to process the transfer. If you have a COVID medical emergency and are unable to attend the conference, contact customer service at Customer.Service@DIAglobal.org.

    For Short Courses

    Registrants may transfer their registration to a colleague at any time. Please notify the DIA Americas office of any such transfers as soon as possible, preferably in writing. Last minute replacements may contact a DIA representative onsite at the DIA registration desk in order to process the transfer. Registrants who transfer from a half-day to a full-day short course are responsible for the additional registration fee; registrants who transfer from a full-day to a half-day short course will receive a refund of the difference, provided that the transfer request is received no later than four weeks prior to the short course start date.

  • Event Safety Code of Conduct

    DIA is dedicated to providing a safe event experience for all participants and others involved, including attendees, sponsors, vendors, staff, exhibitors, employees, and contractors.

    Given that the responsibility of a safe in-person event is shared among event organizers, event attendees, and all others involved, DIA has developed the following Event Safety Code of Conduct for all participants to abide by. This document outlines rules and regulations for acceptable and expected behavior. If we all collectively respect these rules and promote the health and safety of everyone participating, we are advocating for the well-being of our fellow global citizens.

    This Event Safety Code of Conduct is not intended to be a complete list of all rule and regulations applicable to a DIA meeting or event. DIA reserves the right to remove, or deny attendance to, any person who either: (i) violates, or is likely to violate, this Code of Conduct, or general health, safety, and well-being of other persons; or (ii) is disruptive and/or interferes, or is likely to disrupt or interfere, with the safe conduct of the meeting or event. All decisions shall be made in DIA’s sole and absolute discretion, and shall be final.

  • Expected Behavior

    Before Leaving Home

    • Follow relevant laws, recommendations, and guidance provided by national, state and local health authorities where you reside. In the United States, DIA will follow the guidance of the US Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and/or the state, county, and local health authorities where the meeting is being hosted.
    • Adhere to government issued travel restrictions and guidance applicable to the place you will be travelling to for the meeting/event, the place you are travelling from, and any locations you will be transiting en-route to the meeting/event.
    • Comply with health rules and recommendations of employers, if stricter than government restrictions and guidance.
    • Comply with pre-arrival rules as determined by DIA, which may include COVID-19 vaccination requirements, and COVID-19 testing.
    • Evaluate your own health and that of people you are in close contact with; contact your doctor or other healthcare provider if you have concerns.
    • Stay home if you feel sick or don’t feel that you can travel safely.
    • Add to your phone’s address book DIA’s phone number and email in the event you need to contact DIA.

    On-site During the Event

    • Abide by the venue and DIA’s rules which will be communicated prior to the event and onsite.
    • Assume all risks of attending an in-person event, including the potential risk of becoming infected with COVID-19, or becoming exposed to COVID-19 leading to mandatory quarantine according to government regulations.
    • Follow guidance from the local health authority, for everyday preventive actions to help prevent the spread of respiratory viruses, including:
    • Washing hands often with soap and water for at least 20 seconds, or an alcohol-based sanitizer with at least 60% alcohol.
    • Avoiding touching eyes, nose, and mouth with unwashed hands.
    • Covering your nose and mouth when coughing or sneezing. Throw used tissues in the trash.
    • Agree to have your temperature taken before entering the meeting/event venue, if required by DIA.
    • Agree to show proof of COVID-19 vaccination as required by DIA.
    • Agree to wear a mask or facial covering, if required by DIA.
    • Agree to change your mask multiple times a day if required by DIA.
    • Adhere to social distancing protocols put in place by DIA and respect others’ personal space.
    • Agree to participate in contract tracing if required by DIA.
    • Contact the event registration desk at any time if you feel unwell or are experiencing flulike symptoms.
    • Stay in your room and contact DIA for further instructions if you wake up not feeling well during the event. Contact information can be found at the end of this document.
    • Agree to self-quarantine in your hotel room if you feel unwell, test positive for COVID-19, or are otherwise directed by DIA staff. All costs and expenses associated with self-quarantine shall be absorbed by the affected guest.


    • Based on current contact tracing advice from many health authorities, if you test positive for COVID-19 up to 14 days after returning home, please contact DIA immediately to advise them, and comply with DIA’s inquries concerning other attendees potentially impacted. Contact information can be found at the end of this document.
    • If you are contacted by DIA due to contact tracing from another participant testing positive, you agree to cooperate with DIA’s efforts to mitigate the possible spread of COVID-19 amongst event attendees.
  • Use of Personal Information

    Each event attendee, vendor, sponsor, staff, exhibitor, and contractor agrees to allow DIA to use his/her personal data as necessary or appropriate to maintain health and safety at the event, and for contact tracing and other mitigation efforts after the event’s conclusion. Personal data shall include, but shall not be limited to, name, email address, physical address, telephone number, COVID-19 vaccination information, COVID-19 test results, and temperature check results. Each attendee agrees to execute such documents as DIA may reasonably require to consent to the use of his/her personal data, in compliance with applicable law.

  • Response To Unacceptable Behavior

    Failure to follow the provisions in this Code of Conduct may result in sanctions in the sole discretion of DIA, incluing but not limited to removal from an event, refusal of admission, and/or a ban from future events. DIA may provide a verbal or written warning prior to imposing sanctions in sole discretion, but it shall not be required to do so.

  • Witnessing Unacceptable Behavior

    If at any point you feel unsafe because another person at an event is not following the Code of Conduct, or is exhibiting conduct that is unwelcome or unsafe, please contact a DIA representative. Contact information can be found at the end of this document.

  • Take Personal Responsibility For Health Care Decisions

    Each person attending a DIA meeting or event in any capacity must make his/her own decisions about his/her health care and safety. DIA shall in no way be responsible for ensuring the safety and health of any attendee, participant, exhibitor, employee, or contractor.

  • Contact Information

    To communicate with the event organizer before, during or after the event, please use the following contact information NAEvents@DIAglobal.org or 1.888.257.6457.

  • Wavier of Liability, Disclaimer and Release

    In consideration of being allowed to register for, and participate in the event (“Event”), I hereby waive, release from liability, assume all risks, and covenant not to sue DIA Global (“DIA”), or its members, employees, directors, agents, contractors or volunteers (each a “DIA Party” and collectively the “DIA Parties”) for any expense, loss, claim, damage, personal injury (including loss of life, disability, or serious harm), property damage, theft, negligence, or actions (each, a “Loss”) resulting from or arising in connection with my travel to, attendance at, or participation in the Event and any related activities; unless said Loss is caused by the sole and gross negligence of DIA

    I have made such inquiries about the Event as are appropriate to inform myself of the risks of participation. I understand and am aware that my participation in the Event involves risk, including, but not limited to, travel, physical activity, and/or other activities, and that these activities may involve potential or actual threats to health and safety, even if performed correctly. These risks may lead to a Loss. I am also aware that there are risks that I may not have considered, yet I waive my right to any Loss that may occur from these known or unknown risks and I choose to participate in the Event. I acknowledge that no promises, representations, or affirmations of fact were made to me by DIA or a DIA Party concerning the safety or danger associated with traveling to the Event, or participating in any activity or interaction related to or associated with the Event.

    I have consulted with my physician before participating in any activity, and have been advised that I may safely participate; or I declined an opportunity to consult a physician even though DIA advised me to consider doing so.

    Additional Waiver, Liability Disclaimer and Release: COVID-19

    The novel coronavirus, COVID-19, has been declared a worldwide pandemic. COVID-19 is reported to be extremely contagious. The exact methods of spread and contraction are unknown, but the virus may be spread from person-to-person, by contact with contaminated objects, and possibly in the air. People reportedly can be infected and show no symptoms yet still spread the disease. COVID-19 can cause serious illness and death.

    DIA cannot prevent me from becoming exposed to, contracting, or spreading COVID-19 while at its premises, at a DIA event or activity, or performing any action for or on behalf of DIA or a DIA Party. Any in-person interaction may increase the risk of contracting or spreading COVID-19.

    I agree and understand these specific risks and nonetheless accept them in order to utilize DIA’s services and attend an event or activity. These services are of such value to me that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to participate in person rather than arranging for an alternative method participating, or not participating at all.

    Knowing of the risks involved with contracting COVID-19 at an event, I further hereby forever release, discharge, and waive all claims and rights against the DIA Parties in connection with exposure, infection, and/or spread of COVID-19 arising from or related to attending and participating in a DIA event, and utilizing DIA’s services and interacting with the DIA parties and event attendees.

    By registering for and attending a DIA event, I voluntarily agree to the following:

    • To assume all risks related to exposure to COVID-19.
    • To accept primary responsibility for taking steps to protect myself from contracting COVID-19.
    • To follow all applicable federal/local public health and government guidelines on COVID-19 health and safety in effect at the time of the event.
    • To fully comply with any health, safety, and other policies instituted by DIA and the venue while attending the event, including any modifications and/or enhancements of health and safety protocols, and the requirements in the DIA Event Safety Code of Conduct.
    • To properly wear a mask that covers both my mouth and nose at all times as directed by DIA, including but not limited to in the event spaces except while actively eating or drinking.
    • To become vaccinated against COVID-19, and provide proof of complete vaccination if required by DIA, including proof of a booster vaccination if recommended by the CDC.
    • If required by DIA, to submit to a daily health check-in at the event.
    • To pay for all costs and expenses if I contract COVID-19 or test positive for COVID-19 while at the event, including but not limited to costs related to a mandatory or voluntary quarantine (hotel, food and beverage), medical care, transportation to and from a medical facility or hospital, and changes in travel plans.

      I further understand that , by agreeing to this Waiver, Liability Disclaimer & Release (“Waiver”), I give up my right to bring any claims including for a Loss (as defined above), or any other loss that may be released and waived under applicable law, including, but not limited to, claims of negligence on the part of a DIA Party. I understand that this release and waiver prevents me from seeking damages in any way against the DIA Parties, whether such damages are known or unknown, foreseen or unforeseen, or that occur now or in the future.


      I agree that this Waiver shall bind me and my personal representatives, successors, and assigns, and anyone claiming by or through them. This Waiver shall be enforceable to the fullest and broadest extent of the law, and if any portion is held invalid, the remainder should continue in full legal force and effect. I am an adult of sound mind and capable of entering into this Waiver. I have read its terms and fully understand and agree to the provisions herein. I agree that this Wavier shall be governed by and construed in accordance with the laws of the State of Maryland (USA), and enforced only in courts in the State of Maryland. After an opportunity to consult with an attorney of my own selection, I voluntarily consent to this Waiver.

  • Agreement

    By registering for the meeting, and clicking the check box stating you read and agree to the Terms & Canditions, you are affirming that you have carefully read this Waiver, Liability Disclaimer and Release, understanding its terms and conditions, and agreeing to be bound by such terms and conditions. You understand that this is a legally binding contract.

  • General Terms and Conditions

    DIA Code of Conduct

    As constituents of a nonprofit, multidisciplinary, neutral forum for sharing information that optimizes the process of drug development and life cycle management, volunteers should reflect the diversity in the global membership and should take into account regional representation, professional interest area, and work place setting. The spirit of this document attempts to uphold DIA’s Core Values: passion for mission and vision; integrity; accountability and trust; treating people with respect and dignity; diversity; neutrality; and social responsibility.

    View Code of Conduct

    DIA’s Statement on Diversity, Equity, and Inclusion

    DIA is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion as we carry out our mission. This commitment applies to both the health priorities we choose to address through our global convening power and the ways we interact with and provide opportunities for our staff, volunteers, members, and other stakeholders.

    As an organization dedicated to improving the human condition globally since our founding in 1964, we recognize that we cannot be successful without welcoming all perspectives, incorporating all points of view, and driving toward a world where everyone is provided the same opportunity to thrive. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees, members, and stakeholders invest in their work shapes a significant part of not only our shared culture but of DIA’s reputation and organizational achievement.


    Event Notices

    Unless otherwise disclosed, the statements made by speakers and instructors represent their own opinions and not necessarily those of the organization they represent, or that of DIA (Drug Information Association). Speakers, instructors, agenda, and continuing education information are subject to change without notice. Recording of any DIA educational material in any type of media is prohibited without prior written consent from DIA.

    DIA reserves the right to restrict or deny admission to, or expel from the Event any person: (i) who in DIA’s sole discretion is behaving or threatening to behave in a manner which DIA reasonably considers to be disruptive of the Event; (ii) violating DIA’s rules or policies, or local, state, or federal laws, or whose conduct is deemed illegal, disorderly, or offensive by DIA in its sole discretion; or (iii) for any other reason in its sole discretion.

    Event Stream and Recording

    Individual registration is a license for ONE (1) internet login allowing only the registered viewer to see content.

    Inappropriate use of your registration including, but not limited to the sharing of username and password information with non-registered users, or other misuse of DIA content, is strictly prohibited.

    Exhibition Access

    If this event includes an exhibition, your registration includes access to the Exhibit Hall or Tabletop Display Area during posted open hours. DIA does not allow access to the Exhibit Hall to anyone under the age of 18.

    Photography, Audio, and Video Recording at DIA Events

    If you attend a DIA event, we may take photographs of you at the event. We may also make video and audio recordings of events (both face-to-face and online) that may include your participation in the event, including your image, questions, and comments. DIA uses photography and recorded video and audio to promote our events and to make them available for later use to support DIA’s mission to improve health and well-being worldwide by promoting the exchange of vital information and issues related to healthcare products, technologies, and services. Events go by extremely quickly. Attendees, speakers, and exhibitors cannot attend all sessions and discussions. Photography and recordings are essential to allow attendees, speakers, and exhibitors to learn from sessions and discussions they couldn’t attend, capture the energy and atmosphere outside the official sessions, and allow persons who could not attend to view what was transpired and learn from the event.

    Participants With Disabilities

    Reasonable accommodations will be made available to persons with disabilities who attend an educational activity. Contact the DIA Americas office in writing at least 15 days prior to event to indicate your needs.

    Privacy Statement

    DIA respects the privacy of all of its members and customers. The Privacy Policy applies to all information DIA collects, including information collected via this website and DIA online community websites, email and other electronic communications between you and DIA, event registrations, your learning experience, information provided to us by your employer, and information you provide to DIA offline. Please review the Privacy Policy here:

    View Privacy Policy

    Weather Policy

    In the event of inclement weather, this event will not be canceled unless the event location closes. DIA is unable to issue refunds for weather or travel related cancellations.