The Medical Inquiries module is designed to assist medical communications professionals field questions, retrieve information, and deliver responses verbally in the pharmaceutical company environment. The course provides general information to facilitate common understanding of medical terminology and of how to provide medical information with great customer service.
Feedback from Our Participant(s)
I have found these modules to be indispensable for any individual in the role of a Medical Communications Professional (MCP) in the pharmaceutical industry, whether they be new to this role or a more seasoned colleague. I recommend this program be incorporated into a Medical Communications training plan for all MCP team members, as it covers the foundation work processes of a MCP's role very nicely. As a seasoned MCP myself, the modules were very helpful to identify how we are currently practicing, and where improvements could be made based on following the industry's best practices as it relates to medical communications. Also of great value, the ability to earn ACPE credit as a pharmacist as well as the opportunity to receive a DIA Medical Communications Certificate upon completion of all 9 modules, really adds credence to embarking on this educational opportunity as a "no-brainer".
- Handling consumers’ concerns by phone
- Understanding the needs of the customer
- Evaluating the sources of information available when preparing a response
- Knowing which situations call for a written or spoken response
- Learning best methods of record-keeping
Who should attend?
New medical communications professionals
Upon completion of this course, you should be able to better perform the following functions:
- State the steps that a medical communications professional should take when receiving an inquiry
- Explain telephone do's and don'ts
- Evaluate the information needs of the customer
- Identify and evaluate the sources of information available when preparing a response
- State guidelines for developing a response, including when verbal response versus a written response should be given, and the advantages of a written follow-up
- Differentiate between fair balance and scientific balance
- Describe situations the medical communications professional should be prepared for when delivering a response
- Prepare for issues that may arise due to the type of caller or the type of inquiry
- Describe methods for documenting, storing, and reviewing responses
The module takes an average of 2.0 hours to complete. (Note that this is an average time. People learn at different rates, and they explore resources and examples at different paces.)