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DIA 2018 Global Annual Meeting


Globalizing and Regionalizing Medical Information Contact Centers

    Session Chair(s)
      Christopher J Keenan

      Christopher J Keenan

      • Head, Worldwide Medical Customer Engagement
      • Bristol-Myers Squibb, United States
    This sessions will discuss how globalization of medical contact centers continues to be a focus and a critical investment across the industry. Medical information professionals working with emerging markets have a challenging task of providing consistent scientific information and quality of service to all regions. However, globalization of any service cannot be successful without a well-organized strategic plan and understanding of potential risks.
    Learning Objective : The delegates should expect at the end of the presentation and workshop to get further insights concerning: • The structural approach that differentiates global and local contact centers • The expertise required for a compliant medical information management system • The methodology to take into account the variance in linguistic and operational coverage • The profile of an effective and reliable
    Speaker(s)
      Christopher J Keenan

      Globalizing and Regionalizing Medical Information Contact Centers

      Christopher J Keenan

      • Head, Worldwide Medical Customer Engagement
      • Bristol-Myers Squibb, United States
      Philippe  Sorel Takam, PharmD, MSc, RPh

      Globalizing and Regionalizing Medical Information Contact Centers

      Philippe Sorel Takam, PharmD, MSc, RPh

      • Global Head of Medical Information
      • Primevigilance Ltd, United Kingdom
      Sabine  Lischka-Wittmann, DrSc

      To be determined

      Sabine Lischka-Wittmann, DrSc

      • Director Medical Information Europe
      • Lilly Deutschland GmbH, Germany